Privacy Policy — Quickmerce

1. Information We Collect

When you use Quickmerce, we collect information you provide directly, including:

Account information (name, email address, phone number)
Business information (store name, logo, product listings)
Payment information (processed securely via Razorpay — we do not store card details)
Customer data you upload to manage orders, contacts, and leads

We also collect usage data automatically, such as pages visited, browser type, IP address, and referral source, to improve our platform.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, security alerts, and support messages
Respond to your comments and questions
Send product updates and marketing communications (you can opt out at any time)
Monitor and analyse usage trends to improve your experience

3. Information Sharing

We do not sell your personal information. We may share data with:

Service providers who assist us in operating our platform (hosting, analytics, email delivery)
Payment processors such as Razorpay to complete transactions
Authorities if required by law or to protect our rights

All third-party providers are contractually obligated to keep your information confidential and use it only for the purpose of providing services to us.

4. Data Storage & Security

Your data is stored on secure servers hosted in India. We use industry-standard security measures including TLS encryption, hashed passwords, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to track activity on our platform and retain certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our service may not function properly without cookies.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications
Export your store data at any time from Settings

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “last updated” date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@quickmerce.in.